Does Conveya replace Intercom?

Not necessarily. You can put Conveya as the AI layer in front of Intercom's inbox: Conveya handles the first-line questions, the rest lands in Intercom where your team keeps working in existing workflows.

Does this work with Intercom Fin?

Yes, they can run in parallel, but that is usually overkill. Customers who switch typically pick one of the two. Our Intercom comparison lays out the trade-off.

How does the migration from Intercom to Conveya go?

Step by step over 3 weeks: shadow mode, parallel mode, phased cutover per category. We have a full three-week migration guide on our blog.

HelpdeskAll integrations

Integration

Intercom × Conveya

Messenger plus helpdesk in one

Conversation sync
Contact lookup plus enrichment
Custom attributes for routing

AtlasSupport · SaaS

Online

In practice

What Conveya does with Intercom

Intercom as the helpdesk backend. AI handles first line, escalates to Intercom agents with full context. Access token authentication.

Conversation sync
Contact lookup plus enrichment
Custom attributes for routing
Agent handoff with transcript

Setup

Live in minutes, no dev team required

5-minute setup

OAuth, API key or point-and-click. No dev team needed for the happy path.

Enterprise-grade security

OAuth scopes, audit logs and IP whitelisting by default. DPA on request.

Realtime sync

Webhooks both ways, no stale data, no polling loops.

Transparent

Concrete answers, no surprises

Questions your agent answers with Intercom

“Has this customer contacted our support before?”
“Escalate this conversation to the Intercom inbox of team Tech.”
“Update the custom attribute 'plan_tier' of this contact to Growth.”
“Which conversations are open without a reply for over 24h?”

What data Conveya reads from Intercom

Full transparency. Nothing more, nothing less.

Conversations: messages, status, assignee, tags
Contacts: email, name, custom attributes, segment membership
Companies: company info and associated contacts
No access to Intercom Series flows or Articles editing

FAQ

Frequently asked questions about Intercom

: Not necessarily. You can put Conveya as the AI layer in front of Intercom's inbox: Conveya handles the first-line questions, the rest lands in Intercom where your team keeps working in existing workflows.
: Yes, they can run in parallel, but that is usually overkill. Customers who switch typically pick one of the two. Our Intercom comparison lays out the trade-off.
: Step by step over 3 weeks: shadow mode, parallel mode, phased cutover per category. We have a full three-week migration guide on our blog.

Connect Intercom to your agent

Start free today or book a demo. Setup takes minutes, no dev team needed for the happy path.

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