Support that knows your product
Onboarding questions, technical FAQ and feature explanations, answered straight from your own documentation, with a clean handover to an engineer.
WhatsApp24/7
Support questions answered
onboarding, technical FAQ, feature help
<5s
First response time
in the widget and in Intercom
Live
Answers from your docs
Notion, changelog, help articles
Answers from your real documentation
The agent reads your own docs and changelog, and answers feature and integration questions with the steps that are actually written there.
- Knowledge base from Notion, always the latest version
- Technical FAQ and error messages explained in plain language
- Points to the right help article instead of guessing
Setting up the API connection
Question from a user in the widget
Topic
Settings, Developers
Source
article 'Webhooks'
Follow-up
on save
One thread, every channel
The widget on your site and Intercom run through the same agent, so a user never has to explain their question twice.
- Chat widget and Intercom in one conversation
- Context stays intact when the conversation switches channel
- The full history visible at handover
Conversation #2043
Widget, then continued in Intercom
Channel
same thread
User
no repeating
Context
at handover
A clean handover to your engineers
When it gets too technical, the agent hands over to a developer in Slack, with a summary, reproduction steps and the context.
- Handover to the right Slack channel or team member
- Summary plus reproduction steps, ready to pick up
- Visible what the agent has already tried
Escalation to #engineering
Too technical for first line
To
right team
Attached
reproduction included
Status
context complete
What it isn't
No empty promises
Not a replacement for your documentation. The agent reads your docs, you keep them current.
Not a bot that makes things up. If it cannot find the answer in your sources, it says so honestly and hands over.
Not another tool next to your support stack. The agent works inside the Intercom and Slack you already use.
Works with the tools you already use
FAQ
Frequently asked questions
No. It answers from your own docs and knowledge base. If the answer is missing, it says so and passes the question to an engineer in Slack, with the full context.
Onboarding, feature help and common error messages it handles itself from your documentation. When it becomes real developer work, it escalates cleanly with reproduction steps included.
Discover more
One platform, many uses
Automotive
For garages, dealers and tyre specialists that want to handle service, MOT and used car questions with ease.
ViewUtilities
For energy suppliers, water, grid operators and telecom that want to absorb high support volume calmly.
ViewMultilingual
Serve customers in any language from one knowledge base, handy for tourism, export and international webshops.
ViewReady to automate your customer contact?
Try Conveya for 30 days for €1. Set it up today, go live this afternoon, with your own knowledge and your own tools.