Support where your customers are
WhatsApp questions about orders and appointments, answered on the spot with live data from Shopify and Google Calendar.
WhatsApp24/7
WhatsApp answered
also outside office hours
<5s
First reply time
on WhatsApp Business
Live
Data from your systems
Shopify and Google Calendar
Live in your systems, not in a copy
During the WhatsApp chat the agent looks straight into Shopify and your calendar, so the answer is right at that moment.
- Order status and tracking from Shopify, right in the chat
- Book and reschedule appointments through Google Calendar
- No more answers that are stale an hour later
Order #10482
Sara de Vries, WhatsApp
Status
this morning 08:14
Delivery
PostNL
Tracking
in the same chat
One thread per customer, across every channel
WhatsApp, chat widget and email land in the same inbox, so you never explain the same thing twice.
- WhatsApp Business next to widget and email in one view
- The customer's full history in a single thread
- Handover to a human with summary and context
Conversation with Sara
WhatsApp, widget and email
Channel
started 09:02
Earlier contact
same customer
Handover
with summary
A clear view of what is going on
The dashboard shows which questions come in on WhatsApp and what the agent handles on its own.
- Most common WhatsApp questions at a glance
- What the agent solved and what went to a human
- Where customers still get stuck, in plain sight
This week on WhatsApp
Customer service overview
Questions
most asked
Self-solved
without a human
Handed over
with context
What it isn't
No empty promises
Not a replacement for WhatsApp Business or Shopify. We are a layer on top, your systems stay the source of truth.
Not a bot that traps customers in a menu. If the chat stalls, it goes to a human.
Not a separate WhatsApp tool next to your other channels. It all comes together in the same inbox.
Works with the tools you already use
FAQ
Frequently asked questions
Yes. The agent replies through WhatsApp Business, with your own number and profile. Your customers notice no middle layer.
The agent hands over to a colleague, with a summary and the full context. The customer stays in the same WhatsApp chat.
Discover more
One platform, many uses
Multilingual
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For accountants, bookkeepers and advisors: intake and quote requests qualified, meetings booked.
ViewReady to automate your customer contact?
Try Conveya for 30 days for €1. Set it up today, go live this afternoon, with your own knowledge and your own tools.