Everything in one place.
Widget, WhatsApp and email land in the same inbox. The agent handles what it can, your team picks up the rest, with the whole conversation attached.
- Widget, WhatsApp and email in one thread per customer
- Handoff with the whole conversation attached
- Assignments, status and tags for your whole team
WhatsAppWidget, WhatsApp and email in one thread
Same customer reaching you through your site and through WhatsApp? The agent recognises them and keeps the history together. No separate tools, no repeating.
Lisa van Dijk's inbox
3 channels, one thread
Widget · today 14:32
WhatsApp · yesterday
Email · Monday
Handoff without the hassle
When a human handles it better, your colleague gets the whole conversation, with a summary and tags. One click, done.
- Summary and tags filled in automatically
- Optional: create a ticket in Zendesk or Intercom
- The customer stays in the same thread, no cold switch
Handoff to Anna
Support · just now
Summary
Tags
Order
Full transcript
One file per customer
Same customer coming back on another channel? The agent knows who they are. No 'give me your customer number' for the third time.
Timeline · Lisa van Dijk
customer since January
Today · widget
Question about delivery #48291
Last week · WhatsApp
Exchange to size 43
Two weeks ago · email
Asked for the invoice again
March · widget
Help with first order
FAQ
Frequently asked questions
Yes. We integrate with Zendesk and Intercom; creating, fetching and updating tickets runs through their official APIs. Your team keeps working in the tool they already know, and Conveya feeds into it.
Yes. Incoming email lands in the same inbox as your chat and WhatsApp conversations: each agent gets its own inbox address, the AI replies automatically from its instructions and knowledge base, or first drafts a reply your team approves (co-pilot), and a team member can always take over. Phone conversations show up in the inbox too. For internal notifications we also use email and Slack.
Discover more
Each part works on its own, together they're stronger
Agents
One agent or several, each with its own persona and rules. The editor reads like a briefing to a new colleague.
ViewKnowledge
The agent learns from your sources and shows where every answer comes from. Updating takes a couple of clicks.
ViewActions
The agent runs tasks in your systems through safe tool calls. Every action lands in an audit log with response and parameters.
ViewWidget
One script tag, done. Fully in your house style, mobile-first, and with no hit to your load time.
ViewInsight
Live dashboards on what the agent does: automation rate, response time, satisfaction and cost per conversation.
ViewReady to automate your customer contact?
Try Conveya for 30 days for €1. Set it up today, go live this afternoon, with your own knowledge and your own tools.