You see exactly what's happening.
How much does it handle itself, how fast and what do customers think? Live in your dashboard, with every conversation reviewable in the inbox.
- Automation rate and response time per agent
- Your customers' satisfaction score
- LLM cost per conversation for clear ROI
WhatsAppThe numbers your leadership wants to see
Handled itself, escalated, average time, cost per conversation. All on one screen, no dashboard builder.
- Resolved itself and escalated, per agent
- Average response time and resolution time
- LLM cost per conversation and per agent
- Satisfaction score from thumbs up or down
Today · all agents
Updated now
Handled itself
+4pp vs last week
Avg. response time
fastest 0.3 · slowest 8 s
Satisfaction
thumbs up, +2pp vs last week
From number to conversation
Spot something odd in the numbers? The breakdown per outcome and the trend show where it sits. You read back every conversation in the inbox, with transcript, tags and agent actions.
Low scores · this week
6 conversations with a thumbs down
Conversation #2481 · refund
escalation came too late
Conversation #2477 · delivery
source missing in knowledge base
Conversation #2470 · sizing
resolved in 2 messages
Cost per conversation, in plain sight
Every agent action and LLM call is counted. You see per conversation what went to tokens, handy for ROI or when you're weighing up an LLM provider.
LLM cost · this month
Per agent, this month
Nova (support)
Otto (sales)
Total this month
FAQ
Frequently asked questions
From the very first conversation the agent handles, the numbers start building. After about a week you have a reliable picture; after a month you see trends.
Yes. Every period you export in one click to CSV, so you pull the numbers straight into a spreadsheet. Conveya also pushes events to your own systems through outbound webhooks. Direct BI connectors are on the roadmap.
Discover more
Each part works on its own, together they're stronger
Agents
One agent or several, each with its own persona and rules. The editor reads like a briefing to a new colleague.
ViewInbox
Widget, WhatsApp and email in one continuous conversation. Everyone works from the same file, even after a handoff.
ViewKnowledge
The agent learns from your sources and shows where every answer comes from. Updating takes a couple of clicks.
ViewActions
The agent runs tasks in your systems through safe tool calls. Every action lands in an audit log with response and parameters.
ViewWidget
One script tag, done. Fully in your house style, mobile-first, and with no hit to your load time.
ViewReady to automate your customer contact?
Try Conveya for 30 days for €1. Set it up today, go live this afternoon, with your own knowledge and your own tools.