Customers helped before they complain.
Order status, returns and after-sales, solved on the spot from Shopify, WooCommerce and your own stack.
WhatsApp24/7
Order questions answered
track & trace, returns, address
<5s
First response time
on widget, email and WhatsApp
Live
Data from your shop
Shopify, WooCommerce, Lightspeed
Live in your shop, not in a copy
The agent talks straight to Shopify, WooCommerce or Lightspeed. Order status comes from the same Admin API your team uses, no sync delay, no copies that drift apart.
- Shopify (incl. Plus), WooCommerce, Lightspeed and Picqer
- Track & trace via Sendcloud, right inside the conversation
- Refunds via Stripe, with an approval step above your threshold
Order #48291
Live from Shopify Admin API
Order fetched
no copy, live data
Track & trace
PostNL 3SABC1234567
Refund > threshold
approval via your team
Widget, WhatsApp and email in one queue
Customers start on your site or message you at night over WhatsApp. Conveya keeps the thread together, one and the same context, for the agent and for your team.
- One record per customer, even after a channel switch
- Tags for return, defect or complaint, for later analysis
- Status updates and notes visible to the whole team
Record for Lisa van Dijk
Widget, WhatsApp and email, one thread
Widget, today 14:32
WhatsApp, yesterday
Tags
for later analysis
You see for yourself what the agent handles
The dashboard shows each week how many order questions the agent solves on its own, how fast customers get an answer and what each conversation costs. Right through peak months too.
Your dashboard, live
Example view
Order questions solved on its own
track & trace, returns, address
First response time
even in peak months
Cost per conversation
for a clear ROI
What it isn't
No empty promises
Not a replacement for Shopify or WooCommerce. We are a layer on top, your shop stays the source of truth.
No aggressive sales. The agent helps; selling you do yourself on your product page.
No exotic integrations without explanation. Missing something? Webhooks or Zapier fill the gap.
Works with the tools you already use
FAQ
Frequently asked questions
Yes. For Shopify, Shopify Plus, WooCommerce, Lightspeed and Picqer we have direct connectors. Running your own platform or a Magento shop? Then we connect via your REST API or webhooks, and we help with that first integration.
The agent picks up on tone and hands the conversation over to a colleague cleanly, with a summary, tags and context. The customer stays in the same thread, and your colleague knows right away what it is about.
Ready to automate your customer contact?
Try Conveya for 30 days for €1. Set it up today, go live this afternoon, with your own knowledge and your own tools.