Tickets gone. Customers happier.
The agent handles the first-line questions. Your team focuses on the cases that really matter.
Widget24/7
Instant answer
evenings and weekends too
<5s
First response time
on widget, email and WhatsApp
20+
Languages fluently
in your customer's language
Answers from your own knowledge base, not from thin air
The agent reads your help center, return policy and product manual. Every answer shows which source it used. If it can't work it out, it says so, no made-up facts.
- PDF, CSV, XML and website crawl as sources
- On-demand search in Notion or Airtable
- A source citation on every answer, clickable in your dashboard
Your support agent's knowledge base
3 sources, searchable
ReturnPolicy.pdf
help center and policy
Website crawl
help center read live
Notion, on demand
searched per question
Source on every answer
clickable in your dashboard
Widget, email and WhatsApp land in the same inbox
A customer who starts on your site, emails later and returns on WhatsApp keeps the same thread and the same context. Your team works alongside the agent in one queue, not across three tabs.
- One record per customer across your channels
- Assignments, status and internal notes, for your whole team
- Tags and saved filters for your first look in the morning
Inbox, one queue
Widget, email and WhatsApp together
Widget, today 14:32
same customer, same thread
Email, today 09:14
the AI replies automatically
WhatsApp, yesterday
context is kept
Assigned to Anna
status and internal notes
Saved filter, morning
first look of the day
You see the results for yourself
No promises up front. Your dashboard shows week by week what the agent handles on its own, how fast customers get an answer and what they think of it. That is what you steer on.
Your dashboard, live
Sample view
Handled on its own
and escalated, per agent
First response time
average per period
Satisfaction per conversation
thumbs up or down
What it isn't
No empty promises
No black box. Every answer shows the source and the tool call the agent ran.
No replacement for your team. The agent takes away the repetition, your colleagues handle the complex work.
No copy-and-paste setup. The agent reads your own knowledge base, not a generic FAQ database.
Works with the tools you already use
FAQ
Frequently asked questions
Yes. We integrate through the official APIs with Zendesk and Intercom, so tickets are created, retrieved and updated in your existing flow. Do you work with Freshdesk or another system? That can run through webhooks or Zapier; we help you set up that first connection.
Then it says so. And it hands the conversation over to a colleague with a short summary, the relevant sources and the history attached, so your team member never starts from scratch.
Ready to automate your customer contact?
Try Conveya for 30 days for €1. Set it up today, go live this afternoon, with your own knowledge and your own tools.