Outages and tariffs, answered instantly
Report and check outages, submit meter readings and handle tariff and contract questions, with a clean handover for urgent cases.
WhatsApp24/7
Outages and questions
including peaks and evenings
<5s
First response time
on widget, WhatsApp and email
Live
Linked to your systems
through Webhooks and Zapier
Live with your outage and customer systems
The agent checks outage status and customer details straight in your own systems, never an old copy.
- Report and check outages via Webhooks to your outage platform
- Submit meter readings, confirmed inside the conversation
- Tariff and contract questions from your own knowledge base
Outage in area 3512
Report from Jeroen de Wit
Type
reported via WhatsApp
Area
known outage
Expected fix
update follows automatically
One thread across every channel
Widget, WhatsApp, email and phone come together in the same conversation, with all the context.
- WhatsApp for outage reports and meter readings on the go
- Clean handover to an engineer or support team with a summary
- Urgent or complex cases escalated at once, nothing left waiting
Handover to support
Contract question from Lisa Bakker
Channel
started at 09:14
Topic
fixed to dynamic
Context
summary plus history
Insight into your support volume
See in one dashboard where questions come from and which outages drive the most reports.
- Peaks in reports by area and channel in view
- Recurring tariff and contract questions made visible
- Pushed to your own tools via Webhooks and Zapier
Today at a glance
Outages, meters and contracts
Reports
grouped by area
Meter readings
pushed via Zapier
Escalations
straight to a human
What it isn't
No empty promises
No replacement for your outage or billing system. We are a layer on top.
No automatic decisions on urgent outages, those go to a person.
No black box. Every answer comes from your own knowledge base and systems.
Works with the tools you already use
FAQ
Frequently asked questions
It recognises it as urgent and passes it straight to your emergency team, with the report and context attached. It does not try to handle that on its own.
Yes. Through Webhooks and Zapier the agent talks to your outage platform, CRM and metering records, without a separate copy of your data.
Discover more
One platform, many uses
Non-profit
For charities, sports and trade associations and foundations that want to help members and donors fast.
ViewHospitality
For restaurants, hotels and cafes: reservations, guest questions and no-show reminders, strong over WhatsApp.
ViewScheduling
For any business built around a calendar: the agent shows availability, books and reschedules appointments, and cuts down no-shows.
ViewReady to automate your customer contact?
Try Conveya for 30 days for €1. Set it up today, go live this afternoon, with your own knowledge and your own tools.