Build an agent in an hour.
Write in plain sentences what the agent should do, how it sounds and when it pulls in a human. No prompt engineering, no yaml.
- Persona and tone in plain language
- Escalation to your team when in doubt
- A test environment before you go live
WhatsAppBrief your agent like a new colleague
Write in plain sentences who the agent is and how it sounds. No templates, no yaml.
- Persona, wording and tone of voice in your own language
- Example sentences to set the tone
- Topics the agent may touch or should steer clear of
Nova's persona
Editable · published
Tone of voice
how the agent sounds
Reply length
per message
Topics to avoid
competitors, cold wording
Live in production
Set the rules yourself
When in doubt, hand off to a human; for amounts above €500, ask for a check. Set it up without code and see straight away whether a conversation takes the right route.
- Escalate on sentiment, topic or amount
- Different rules on WhatsApp or email than on your site
- An emergency switch that sends everything straight to your team
Escalation rules
3 active
On abusive language
Refund > €500
Low satisfaction
Test in a real playground
Before you push a new persona or rule live, you run it in the test environment. Ask questions, see how the agent answers, adjust until it fits.
- A test environment separate from your production traffic
- Save example questions to check against with every change
- Promote to live in one click
Test environment · Nova
5 example questions ready
Order status check
answers within scope
Refund question
asks for confirmation first
Out of scope
escalation as expected
What it isn't
No empty promises
Not ChatGPT with a different logo. The agent lives inside your brand and your rules.
No hidden prompts. Everything you set up shows back in the editor.
No manual tinkering in production. Test in the playground first, then go live.
FAQ
Frequently asked questions
Yes, that's exactly the point. You write a briefing like you would for a new colleague, and we translate it into what the model needs.
Starter runs one agent. From Growth up you can run several, up to 10 on Growth and unlimited on Scale. Most teams start with one agent and grow to three to five: one for support, one for sales and maybe one for internal questions.
Discover more
Each part works on its own, together they're stronger
Inbox
Widget, WhatsApp and email in one continuous conversation. Everyone works from the same file, even after a handoff.
ViewKnowledge
The agent learns from your sources and shows where every answer comes from. Updating takes a couple of clicks.
ViewActions
The agent runs tasks in your systems through safe tool calls. Every action lands in an audit log with response and parameters.
ViewWidget
One script tag, done. Fully in your house style, mobile-first, and with no hit to your load time.
ViewInsight
Live dashboards on what the agent does: automation rate, response time, satisfaction and cost per conversation.
ViewReady to automate your customer contact?
Try Conveya for 30 days for €1. Set it up today, go live this afternoon, with your own knowledge and your own tools.