The front desk phone finally cools down
Nova books, reschedules and cancels appointments and answers practice questions, medical questions go to a person.
WhatsApp24/7
Appointments and questions
booking, rescheduling, opening hours
<5s
First reply
on chat, WhatsApp and phone
EU
Data in Europe
hosting inside the EU, GDPR ready
Live in the calendar, not a copy
Nova looks straight into your calendar and locks appointments into a free slot.
- Book, reschedule and cancel through Google Calendar or Calendly
- Only real open slots, no double bookings
- The patient gets an instant confirmation with date and time
Reschedule appointment
GP check-up, from Thu 16 July to next week
Patient
existing patient
New slot
first open slot
Confirmation
via WhatsApp
One conversation across every channel
Chat, WhatsApp, email or phone, it stays the same thread with the same context.
- A patient starts on WhatsApp and calls later, Nova still remembers
- Set answers for opening hours, location and repeat prescription steps
- If Nova doubts it is medical, she hands the case to a person
Handing over to the practice
Question about symptoms, no advice from the agent
Channel
started at 08:42
Topic
medical question
To
with a summary
A clear view of what is going on
One place to see which appointments are handled and what went to the front desk.
- See appointments, requests and handovers on one screen
- Filter by channel, topic and open callback requests
- Spot busy moments and adjust your opening hours to them
Today at the practice
Morning appointments and questions
Appointments handled
booked and moved
Practice questions
hours, location, prescriptions
Handed over
medical or urgent
What it isn't
No empty promises
No medical advice and no triage. Nova does not assess symptoms, that stays with people.
Not a replacement for your practice or patient system. Nova is a layer on top, the calendar stays the source of truth.
When in doubt or urgent, Nova hands over neatly to an assistant or doctor, with a summary.
Works with the tools you already use
FAQ
Frequently asked questions
No. Nova books appointments and answers practice questions. Medical or urgent questions go straight to a person, with a short summary.
In Europe. The hosting runs inside the EU and the agent works GDPR ready, using only the data needed for the appointment or question.
Discover more
One platform, many uses
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ViewScheduling
For any business built around a calendar: the agent shows availability, books and reschedules appointments, and cuts down no-shows.
ViewReady to automate your customer contact?
Try Conveya for 30 days for €1. Set it up today, go live this afternoon, with your own knowledge and your own tools.