AI phoneAll use cases

Every caller taken care of

Inbound calls answered 24/7 by a natural EU voice that answers questions, books appointments and takes callback requests.

conveya.appinboxj-de-vries
J. de Vries
NovaPhonePhone
Live
Today · 19:31
Hi, are you open tomorrow? I would like to drop by.
Tomorrow we are open from 9 to 17. I will put you down for 10:30, so everything is ready for you.
Handled · 1 min 12 s
Call J. de Vries back…Send

24/7

Phone answered

evenings and weekends too

<5s

Picked up on the first ring

no queue, no voicemail

Live

Calendar in view

open slots from Google Calendar

Live on the line, not in a script

The voice agent picks up, hears the question and handles it, with a real look at your calendar.

  • Inbound calls over Twilio, with a natural EU voice
  • Open slots and bookings live from Google Calendar
  • Callback request noted when it gets too complex

Incoming call

+31 6 12 34 56 78 · 20:14

Answered

Question

caller wants to visit

Appointment tomorrow

Action

placed in Google Calendar

Slot 10:30

Duration

handled without a human

1 min 12 s
Appointment confirmed, caller hung up with an answer.

From the line to WhatsApp, one thread

What starts on the phone carries on neatly over WhatsApp or a callback request for a colleague.

  • Confirmation by WhatsApp after the call
  • Callback request with a summary for the right person
  • Caught outside office hours, nothing left waiting

Callback request

For: Sanne (sales)

Handed off

Caller

+31 6 12 34 56 78

J. de Vries

Reason

outside the knowledge base

Custom quote

Confirmation

caller got a message

Via WhatsApp
Colleague sees name, number and context, ready to call back.

Every call there to read back

Each call is logged with a transcript, so you see what is going on and what has been handled.

  • Transcript and summary per call
  • Callback requests in one place, with status
  • See which questions come in during the evening

Calls today

18 answered · 3 handed off

Live

Handled

without a handover

15

Callback request

passed to a colleague

3

Outside office hours

caught after 17:00

7
One overview of what the line did while you were doing something else.

What it isn't

No empty promises

No replacement for your phone system. The agent answers over Twilio, your number stays yours.

No opaque robot voice. Complex or sensitive calls go to a human with a summary.

No standalone calling tool. Everything runs in the same thread as chat, WhatsApp and email.

Works with the tools you already use

TwilioGoogle CalendarWhatsapp

FAQ

Frequently asked questions

No. It is a natural EU voice that speaks calmly and lets the caller finish. If it does not feel right, a human takes over.

In Europe. Calls run over Twilio and the data stays within the EU, including transcript and callback requests.

Ready to automate your customer contact?

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    AI agent for AI phone | Conveya