An answer in every language.
Bookings, local tips and rebookings, on the channel your guest uses, day and night.
WhatsApp20+
Languages, fluent
auto-detect per conversation
24/7
Reachable at night too
guests in every time zone
<5s
First response
on WhatsApp, email and widget
Your own knowledge as the source
Travel policy, room types, local tips, drop them in and the agent answers in your guest's language. Change something? One click to reindex.
- PDF, CSV and website crawl as a source
- Local tips from your own content, not from a Google search
- A source reference in every answer
Knowledge base, travel agent
Your own content, multilingual
Travel-policy.pdf
room types and terms
Local tips
not from a Google search
Changed something?
one click, up to date again
One persona, every language your guest speaks
Describe your brand tone once; the agent picks the right language automatically and keeps your style. Per market or per number you can set extra rules.
- Auto-detect of the incoming message's language
- Own persona and escalation rules per market
- Thresholds per topic or amount
Markets, travel agent
One persona, every language your guest speaks
Netherlands & Belgium
primary market
France
Other, auto-detect
language of the message
Upsell on positive sentiment
You see what comes in at night
The dashboard shows what guests ask, in which language and at what moment. So you know exactly what the agent handles while your team sleeps.
Your dashboard, live
Example view
Languages in conversations
auto-detect per conversation
Questions outside office hours
what comes in at night
First response time
on WhatsApp, email and widget
What it isn't
No empty promises
Not a translation tool. The agent speaks your guest's language in your brand tone, not Google's.
Not a replacement for your reception. Personal service stays human work.
No automatic upsell spam. Only offered when the guest asks for it or is open to it.
Works with the tools you already use
FAQ
Frequently asked questions
We connect to your PMS via REST API or webhook. Have Mews, Cloudbeds, Stayntouch or your own platform? Then we help with that first integration. From there the agent runs tool calls such as 'get booking', 'change' or 'offer upsell', with an audit log per action.
The agent runs on modern LLMs that handle well over 20 languages fluently. It detects the guest's language and replies in the same one. Tone and style per market you configure in the prompt, no separate translation step needed.
Ready to automate your customer contact?
Try Conveya for 30 days for €1. Set it up today, go live this afternoon, with your own knowledge and your own tools.