Bookings without the front desk.
Classes, memberships and trial sessions over WhatsApp, members handle it themselves, your team stays free for the floor.
WhatsApp1 inbox
WhatsApp, email and widget together
members handle it themselves
24/7
Reachable
evenings and weekends too
<5s
Answer to a question
even during peak hours
WhatsApp, email and widget side by side
Members book over WhatsApp, your staff sees everything in the same inbox. When something is unclear or complex, your team takes over without the member noticing.
- Widget, WhatsApp and email in one continuous conversation
- Assign to a team member in one click
- Tags for trial, cancellation or complaint, for your reporting
Inbox, fitness agent
Widget, WhatsApp and email, one queue
WhatsApp, trial class
member handles it themselves
Widget, membership
Assigned to Nina
taken over in one click
Works with your booking system
We connect via REST or webhook to your booking platform. Per action you set what is allowed straight away, what needs approval, and what always goes through your team.
- REST or webhook connection with Mindbody, Eversports or your own tool
- Own scopes and limits per action (e.g. cancellation via team)
- Full audit log per action
Booking actions, fitness agent
What the agent may do per action
Book or move a class
free slots in your schedule
Schedule a trial class
free intake flow
Pause a membership
at least 1 month ahead
Cancel a membership
always via a person
You see what members arrange themselves
The dashboard shows each week which bookings and questions the agent handles on its own and when it gets busy. So you know exactly what happens outside your opening hours.
Your dashboard, live
Example view
Arranged by members themselves
bookings, moves, questions
Busiest moments
outside opening hours too
Broken down per channel
WhatsApp alongside widget
What it isn't
No empty promises
Not a replacement for your staff, the front desk stays personal.
No autonomous cancellations. Anything sensitive always goes through your team.
No pushy messages. Members get only what they asked for.
Works with the tools you already use
FAQ
Frequently asked questions
We connect to your booking system via REST API or webhook. Have Mindbody, Eversports or your own tool? Then we help with that first integration, and from there the agent runs safe tool calls on your system, with an audit log per action.
Yes, via a tool call on your API. You set which actions are allowed straight away, which ask for confirmation and which always go through a person, cancellation for example.
Ready to automate your customer contact?
Try Conveya for 30 days for €1. Set it up today, go live this afternoon, with your own knowledge and your own tools.