Answers in any language
The agent recognises the customer's language and replies fluently in the same one, from a single knowledge base, the same on every channel.
WhatsAppLive
Language detected automatically
per message, no menu
1 place
One knowledge base
every language draws from it
24/7
Same answer everywhere
chat, WhatsApp, Intercom
It recognises the language, it does not pick it first
The customer simply writes in French or German, the agent picks that up and replies in the same language.
- No language menu up front, the customer just starts typing
- Recognition per message, even when the customer switches midway
- Reply in the language of the question, not in a default one
Incoming message
Customer from Lyon, via the chat widget
Received in
determined automatically
Reply in
same as the question
Source
one set of articles
One thread, every channel, the same language
Whether the customer arrives via WhatsApp or Intercom, the language stays right and the conversation stays whole.
- WhatsApp and Intercom flow into one inbox
- If a customer changes channel, the language and context stay put
- Handover to a person comes with a summary in your team's language
Conversation thread
Same customer, two channels
Channel
first message
Follow-up
same customer, later
Language
stays consistent
See which languages your customers write in
The dashboard shows which languages come in, so you know where your market actually sits.
- Overview of languages per channel and per period
- See which questions recur most in which language
- A signal for which knowledge base articles lack a translation
Languages this week
Spread across all channels
French
tourism and export
German
largest neighbouring market
English
international webshop
What it isn't
No empty promises
Not a plain translation machine that swaps word for word, the agent answers from your own knowledge base.
Not a separate knowledge base per language, you maintain one source and it covers every language.
Not a replacement for your native speakers, tricky cases go to a person with a summary.
Works with the tools you already use
FAQ
Frequently asked questions
No. You maintain one knowledge base. The agent reads it and replies in the customer's language, so you do not translate and manage everything twice.
Then it hands over to a colleague, with a summary of the conversation in your team's language, so you know straight away what is going on.
Discover more
One platform, many uses
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ViewScheduling
For any business built around a calendar: the agent shows availability, books and reschedules appointments, and cuts down no-shows.
ViewSaaS
For SaaS and software: product support from your own docs, with escalation to an engineer via Slack.
ViewReady to automate your customer contact?
Try Conveya for 30 days for €1. Set it up today, go live this afternoon, with your own knowledge and your own tools.