Comparison · last checked 28 May 2026
Conveya vs Crisp: multi-channel inbox vs AI-first agent
A comparison of Conveya and Crisp (France): pricing, AI features, EU hosting, and fit for SMB teams.
Crisp is a French multi-channel inbox that is popular with SMBs thanks to its friendly price and the fact that it has run EU-hosted for years. Conveya and Crisp share a European focus, but they approach AI in fundamentally different ways. Below are the factual differences.
Feature-level comparison
On the main points that make the difference for most teams.
| Feature | Conveya | Crisp |
|---|---|---|
| Product type | AI agent platform | Multi-channel inbox + chatbot |
| Pricing model | Per message | Per workspace + per seat |
| Starter pricing | €49/mo | Free tier; paid from €25/mo per workspace |
| EU hosting | yes (France) | |
| EU LLM (Mistral) Crisp's AI runs through OpenAI | yes (optional) | |
| Multi-channel inbox | yes (core feature) | |
| AI with tool use MagicReply is strong on suggestions, not real tool calls | ||
| Native Shopify integration | ||
| WhatsApp Business | ||
| Knowledge base | yes (Helpdesk) | |
| Status pages / monitoring | yes (Crisp Status) | |
| Open-source SDK Crisp has an open-source widget SDK |
Pick Conveya if…
- You want AI to take real actions on your business systems, not just give suggestions to human agents.
- You have high automation potential (>50% of questions are data lookups).
- You want an EU LLM (Mistral) behind your AI layer instead of OpenAI.
Pick Crisp if…
- You want a complete multi-channel inbox with chat, email, Slack integration, WhatsApp and Twitter in one tool.
- You need a knowledge base plus status page as part of support.
- You have a small team that mostly wants to reply manually with AI as an assistant, not as the handler.
- Budget is very tight and Crisp Free covers your use case.
We deliberately do not link out to Crisp here, you can find them yourself at crisp.chat.
FAQ
Frequently asked questions about this comparison
Can Conveya and Crisp work together?▾
Yes. A common setup is Crisp for the inbox plus multi-channel routing, and Conveya as the AI layer that connects via webhook and delivers candidate answers into Crisp.
Which is cheaper for 3 operators?▾
Crisp, on the Pro tier, €25/mo per workspace for 10 seats. Conveya starts at €49/mo for 500 messages. At high volume (5K+ conversations/month) that flips in Conveya's favor.
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