Comparison · last checked 28 May 2026
Conveya vs Freshchat: AI agent vs traditional live chat
A comparison of Conveya and Freshchat (Freshworks) on pricing, AI layer (Freddy), integrations and fit by team size.
Freshchat is part of the Freshworks suite and is often compared to Intercom as the 'more budget-friendly alternative'. Freddy is their AI layer. Conveya differs fundamentally: we are an agent platform that connects to your existing systems, not a helpdesk with AI wrapped around it. Below are the factual differences.
Feature-level comparison
On the main points that make the difference for most teams.
| Feature | Conveya | Freshchat |
|---|---|---|
| Pricing model | Per message | Per agent + per AI session |
| Starter pricing | €49/mo | Free tier; paid from $19/agent/mo |
| EU hosting Freshworks: EU data center for data, AI still US-routed | ||
| Time to first agent live | ~30 min | ~1-2 days |
| Native Shopify integration | ||
| WhatsApp Business | ||
| Voice channel Conveya: native AI telephony that answers and dials out on its own (Growth and Scale) | yes (Freshcaller) | |
| Ticketing system | Lightweight inbox | yes (Freshdesk integration) |
| Knowledge base with search | ||
| CRM integration | HubSpot, Pipedrive, Intercom | Freshsales native |
| Marketing automation | yes (Freshmarketer) | |
| Open-source |
Pick Conveya if…
- You do not want to use the Freshworks suite and already have your CRM/helpdesk/marketing stack in place.
- EU hosting is a hard requirement.
- You have a high message volume where per-agent pricing starts working against you.
- You want to go live fast without the Freshworks onboarding track.
Pick Freshchat if…
- You want one vendor for support, sales, marketing and CRM (the Freshworks suite).
- You want classic call-center telephony with human agents and queues (Freshcaller).
- You already have a Freshworks contract running and want to consolidate.
We deliberately do not link out to Freshchat here, you can find them yourself at freshworks.com.
FAQ
Frequently asked questions about this comparison
Can Conveya create Freshdesk tickets?▾
Not natively, we do not have Freshdesk in the standard integration list. For Freshworks customers we advise keeping Freshchat for the helpdesk layer and running Conveya as the AI frontend that forwards to Freshdesk via webhooks.
How does Freddy compare to Conveya's AI?▾
Freddy AI is good at routine FAQ answers and runs on a proprietary model. Conveya uses frontier LLMs (Claude Sonnet, GPT-4) with typed tool calls on your business systems, stronger in cases that need live data, comparable in pure FAQ cases.
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