Comparison · last checked 6 July 2026
Conveya vs Gorgias: broad AI customer contact or an e-commerce helpdesk?
Conveya and Gorgias compared: focus, channels, e-commerce depth, AI, EU hosting and setup.
Gorgias is a helpdesk built for e-commerce, with a deep Shopify and BigCommerce integration that lets you handle orders and returns straight from a ticket. For DTC stores that is strong. Conveya is broader: an AI agent for chat, email, WhatsApp and phone in any sector, with native connections to Shopify among others. Here is where each shines.
Feature-level comparison
On the main points that make the difference for most teams.
| Feature | Conveya | Gorgias |
|---|---|---|
| Built for | Customer contact in any sector | E-commerce (Shopify/BigCommerce) |
| Pricing model Gorgias charges based on ticket volume | Per conversation | Per-ticket tiers |
| Deep order actions in ticket Gorgias handles Shopify orders and refunds right in the ticket | ||
| Native AI telephony | ||
| WhatsApp Business | ||
| EU hosting + EU language model | Not explicitly public | |
| Time to live | ~1 afternoon | Days |
| Useful outside e-commerce |
Pick Conveya if…
- You are not (only) in e-commerce, or you want phone and WhatsApp alongside chat.
- European hosting and an EU language model are a requirement.
- You want the AI to resolve itself and hand off, across multiple channels.
Pick Gorgias if…
- You are a pure Shopify or BigCommerce store and want order and return actions directly in the ticket.
- Your team relies on e-commerce-specific macros and workflows that Gorgias has built out deeply.
We deliberately do not link out to Gorgias here, you can find them yourself at gorgias.com.
FAQ
Frequently asked questions about this comparison
I run a Shopify store, which is better?▾
If you are purely a store and want order actions in the ticket, Gorgias' deep Shopify integration is strong. If you also want phone and WhatsApp, or you span several sectors, Conveya fits more broadly. Conveya connects to Shopify too.
Does Conveya do e-commerce as well?▾
Yes, Conveya connects to Shopify and WooCommerce and answers questions about orders and returns. Gorgias goes deeper on store-specific actions; Conveya adds telephony and broader use.
Ready to try Conveya yourself?
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