Comparison · last checked 6 July 2026
Conveya vs Help Scout: AI that resolves or a simple shared inbox?
Conveya and Help Scout compared: approach, AI, channels, telephony and EU hosting.
Help Scout is a simple, email-driven helpdesk with a lovely shared inbox, loved by small teams that want to keep human support simple. There are AI helpers, but the core is human handling. Conveya is AI-first: the agent resolves itself, across chat, email, WhatsApp and phone, and hands off when needed.
Feature-level comparison
On the main points that make the difference for most teams.
| Feature | Conveya | Help Scout |
|---|---|---|
| Core of the product | AI agent that resolves itself | Simple shared inbox (email-first) |
| Pricing model | Per conversation | Per seat |
| AI resolves itself Help Scout has AI helpers; handling stays largely human | ||
| Native AI telephony | ||
| WhatsApp Business | ||
| EU hosting + EU language model | Not explicitly public | |
| Simplicity for email support For simple email support with a small team, Help Scout is very pleasant | ||
| Time to live | ~1 afternoon | Hours |
Pick Conveya if…
- You want the AI to resolve most questions itself, also via WhatsApp and phone.
- You want chat, email, WhatsApp and phone together, with an agent that answers from your own knowledge.
- European hosting matters.
Pick Help Scout if…
- You want a simple, email-driven shared inbox for a small team, with people as the handlers.
- Simplicity and a pleasant email experience weigh more than AI resolution.
We deliberately do not link out to Help Scout here, you can find them yourself at helpscout.com.
FAQ
Frequently asked questions about this comparison
Help Scout is very simple, what does Conveya add?▾
Help Scout is lovely for simple, human email support with a small team. Conveya adds an AI that resolves itself across chat, email, WhatsApp and telephony, with answers from your own knowledge base.
Do both do chat?▾
Help Scout is email-first with chat added. Conveya handles chat, email, WhatsApp and phone with an AI that answers and resolves itself.
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