Comparison · last checked 6 July 2026
Conveya vs HubSpot Service Hub: a standalone AI platform or everything in HubSpot?
Conveya and HubSpot Service Hub compared: approach, AI, channels, EU hosting and how they work together.
HubSpot Service Hub is the service module inside the HubSpot ecosystem: tickets, a knowledge base and Breeze AI, well integrated if you already run HubSpot CRM and Marketing. Conveya is a standalone AI agent platform that connects with HubSpot, without requiring you to pull all your customer contact into one suite. Here is when to pick which.
Feature-level comparison
On the main points that make the difference for most teams.
| Feature | Conveya | HubSpot Service Hub |
|---|---|---|
| Core of the product | AI agent, deployable on its own | Service module in the HubSpot suite |
| Pricing model | Per conversation | Per seat + suite tier |
| Best if you already use | Any stack (connects to HubSpot) | HubSpot CRM and Marketing |
| Native AI telephony | ||
| WhatsApp Business | ||
| EU hosting + EU language model HubSpot offers EU data residency; the AI language model is less explicitly EU | ||
| Time to live | ~1 afternoon | Depends on your suite setup |
| Connects to HubSpot | n/a |
Pick Conveya if…
- You want an AI agent that resolves itself across chat, email, WhatsApp and phone, without moving your whole CRM.
- European hosting and an EU language model matter.
- You keep HubSpot as your CRM and let Conveya run customer contact, they connect.
Pick HubSpot Service Hub if…
- You already run your whole go-to-market on HubSpot and want service in the same suite.
- You value one integrated system over a specialised AI agent.
We deliberately do not link out to HubSpot Service Hub here, you can find them yourself at hubspot.com.
FAQ
Frequently asked questions about this comparison
Do I have to choose between Conveya and HubSpot?▾
Not necessarily. Conveya connects with HubSpot: you keep HubSpot as your CRM and let Conveya handle customer contact across chat, email, WhatsApp and phone. Service Hub makes more sense if you want to keep everything inside HubSpot.
What does Conveya add next to HubSpot?▾
Native AI telephony, autonomous resolution across multiple channels, and European hosting with an EU language model, without having to replace your CRM.
Ready to try Conveya yourself?
Start your €1 Sprint and see within a day how your customer contact runs.