Comparison · last checked 28 May 2026
Conveya vs Intercom: which one fits your team better in 2026?
An honest comparison of Conveya and Intercom on pricing, AI capability, EU hosting, integrations and setup time. No FUD, no marketing spin.
Intercom has been the de facto standard for messaging helpdesks since 2011, and Fin (their AI layer) has been marketed hard since 2023 as the answer to AI-first support. Conveya is younger and smaller, but it stands out on three points: a pricing model that scales with messages instead of seats, EU hosting as the baseline, and native integrations that need no Zapier. Below is a factual comparison on the points that actually matter.
Feature-level comparison
On the main points that make the difference for most teams.
| Feature | Conveya | Intercom |
|---|---|---|
| Pricing model Intercom Fin charges ~$0.99 per resolution on top of seat fees | Per message | Per seat + per resolution |
| Starter pricing With Intercom you quickly reach $300+/mo with a team of 5 | €49/mo (500 msg) | $39/seat/mo |
| EU hosting (servers + LLM) Intercom: EU data residency, but AI calls run through US Azure | ||
| Native Shopify integration | ||
| Native WhatsApp Business Intercom: via add-on, $10/seat/mo | ||
| Open-source SDK | ||
| Time to first agent live Intercom has a more extensive setup flow (segments, macros, ops rules) | ~30 min | ~3-5 days |
| Voice channel Conveya: native AI telephony (inbound + outbound); Intercom via 3rd party | ||
| Multi-language out of box | auto-detect 20+ languages | auto-detect 32 languages |
| Custom reporting Intercom has mature reporting; Conveya focuses on cost-per-resolution | ||
| Help center / knowledge base Conveya integrates your existing KB; Intercom has its own Articles product | ||
| Marketing automation |
Pick Conveya if…
- You have a small support team (<10 people) and high conversation volume (10K+/mo). Per-message pricing wins by a wide margin here.
- EU hosting is a procurement requirement (German or French customers, regulated industries, public sector).
- You want to be live within a week instead of running a 3-week implementation.
- You already have a helpdesk or CRM you want to keep, Conveya complements it, it does not replace it.
- You use WhatsApp Business heavily and do not want to pay an extra $10/seat/mo for it.
Pick Intercom if…
- You already have a large team on Intercom and the migration cost does not outweigh the gain.
- You need a full marketing-automation suite alongside support (Intercom Engage is excellent here).
- You operate in 20+ languages, Intercom's language coverage is broader.
- You have a dedicated CS-ops team with time for Intercom's extensive configuration that gets the ROI out of it.
We deliberately do not link out to Intercom here, you can find them yourself at intercom.com.
FAQ
Frequently asked questions about this comparison
Can I migrate tickets from Intercom to Conveya?▾
Yes, we provide an import script that moves conversations over from Intercom's export (JSON). Macros and segments do not transfer one-to-one, Conveya works with natural-language instructions instead of logical flows. Migration guide: see /blog/van-intercom-naar-conveya-in-3-weken.
Isn't Intercom Fin (Intercom's AI) the same as Conveya?▾
Similar in the promised outcome, different in architecture. Fin is a layer on top of Intercom's helpdesk and works best when you live in the Intercom ecosystem. Conveya is an agent platform that sits apart from your helpdesk and connects to your actual business systems.
Which is cheaper at 100K messages/month?▾
Conveya. At 100K messages/month you are on Conveya's Scale plan (€299/mo). On Intercom, Fin costs plus seats quickly land you at €1,500-2,500/month.
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