Comparison · last checked 6 July 2026
Conveya vs LiveChat: AI that resolves or classic live chat?
Conveya and LiveChat compared: AI resolution, channels, telephony, EU hosting and approach.
LiveChat is established live chat software for sales and support, with strong agent tooling and a separate AI bot (ChatBot.com). Its core is human chat. Conveya is AI-first: the agent resolves itself, across chat, email, WhatsApp and phone, and hands off to a human when that works better. Here are the differences.
Feature-level comparison
On the main points that make the difference for most teams.
| Feature | Conveya | LiveChat |
|---|---|---|
| Core of the product | AI agent that resolves itself | Human live chat + separate bot |
| Pricing model | Per conversation | Per seat |
| AI at the core At LiveChat the AI (ChatBot) is a separate product alongside | ||
| Native AI telephony | ||
| WhatsApp Business | ||
| EU hosting + EU language model | Not explicitly public | |
| Mature agent tooling LiveChat has years of extensive agent features | ||
| Time to live | ~1 afternoon | Hours to days |
Pick Conveya if…
- You want the AI to close most conversations itself, not your team running them all.
- You need telephony and WhatsApp alongside website chat, in one platform.
- European hosting and answers from your own knowledge base matter.
Pick LiveChat if…
- You want proven, mature human live chat with extensive agent tooling, and AI is secondary.
- Your team relies on the rich chat features LiveChat has built up over the years.
We deliberately do not link out to LiveChat here, you can find them yourself at livechat.com.
FAQ
Frequently asked questions about this comparison
Doesn't LiveChat have a bot too?▾
Yes, through the separate product ChatBot.com. At Conveya the AI is at the core: one agent that resolves itself across chat, email, WhatsApp and phone, rather than a separate bot next to your live chat.
Why per conversation instead of per seat?▾
Because the AI does most of the work, at Conveya you pay for conversations, not for the number of staff. With a seat model your costs scale with your team; with Conveya they scale with your volume.
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