Comparison · last checked 25 July 2026
Conveya vs Re:amaze: AI agent or affordable webshop helpdesk?
Fair comparison of Conveya and Re:amaze on AI depth, EU hosting, pricing model, channels and setup time. No FUD, no marketing speak.
Re:amaze is an affordable multichannel helpdesk popular with online stores (Shopify, BigCommerce, WooCommerce), part of GoDaddy since 2021. It combines email, chat, social and VoIP in one inbox and recently added AI features (Re:amaze AI) that assist agents. Conveya approaches the same problem from the other side: not a helpdesk with AI bolted on, but an AI agent that handles the first line itself and only escalates when needed. Here is a factual comparison.
Feature-level comparison
On the main points that make the difference for most teams.
| Feature | Conveya | Re:amaze |
|---|---|---|
| Product type | AI agent platform | Multichannel helpdesk + AI assist |
| Pricing model Re:amaze charges per staff seat; cost scales with team size, not with volume | Per message | Per agent |
| Starter pricing | €49/mo (500 msg) | $29/staff/mo (Basic) |
| EU hosting (servers + LLM) Re:amaze runs on AWS in the US, no EU residency or EU language model | ||
| Autonomous AI first line Re:amaze AI assists agents and answers FAQs; less autonomous than an agent platform | ||
| AI included in price AI features sit on higher tiers or as an add-on | ||
| Native Shopify integration | ||
| Native WhatsApp Business | ||
| Voice channel Conveya: native AI telephony that answers and calls out; Re:amaze has VoIP for humans | ||
| Time to first agent live | ~30 min | ~1-2 days |
| Multi-channel inbox | ||
| Custom reporting | ||
| Push campaigns / pop-ups Re:amaze Cues for proactive messages and pop-ups |
Pick Conveya if…
- You want AI that truly handles the first line itself instead of assisting agents.
- EU hosting and an EU language model are a requirement (GDPR, public sector, German or French customers).
- Your conversation volume grows faster than your team and per-message pricing beats per-seat.
- You want native AI telephony that answers and places calls on its own.
Pick Re:amaze if…
- You want an affordable, complete multichannel helpdesk where humans are the core and AI is secondary.
- You lean heavily on Re:amaze Workflows, Macros and Cues in one shared inbox.
- You are already in the GoDaddy or Re:amaze ecosystem and have no EU hosting requirement.
- You need mature built-in reporting without external tools.
Read Re:amaze's own side of the story at reamaze.com.
FAQ
Frequently asked questions about this comparison
Can Conveya run alongside Re:amaze?▾
Yes. Most customers put Conveya as the AI layer in front of Re:amaze: the first line is handled automatically, the rest lands as a conversation in Re:amaze. On escalation the integration opens a conversation in the right channel itself, with the customer context attached.
Where does my data sit with Re:amaze and with Conveya?▾
Re:amaze runs on AWS in the US (part of GoDaddy). Conveya hosts both the servers and the language model in the EU. For GDPR-sensitive customer data that is the key difference between the two.
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