Comparison · last checked 6 July 2026
Conveya vs Retell: complete customer contact or a voice agent builder?
Conveya and Retell compared: scope, channels, inbox, building and EU hosting.
Retell is a platform for building AI phone agents: through their tooling you assemble a voice agent that calls and answers. For focused voice agents that is strong. Conveya does telephony too, but as part of one customer contact platform with chat, WhatsApp, a shared inbox and handoff. Here is when to pick which.
Feature-level comparison
On the main points that make the difference for most teams.
| Feature | Conveya | Retell AI |
|---|---|---|
| Scope | Chat, WhatsApp and phone | Mainly AI telephony |
| Native AI telephony Retell is voice-first | ||
| Chat + WhatsApp in the same platform | ||
| Shared inbox + handoff | ||
| Answers from your own knowledge | ||
| Building the agent yourself Retell is geared to assembling voice agents yourself | ||
| EU hosting + EU language model | Not explicitly public | |
| Time to live | ~1 afternoon | Hours (voice agent) |
Pick Conveya if…
- You want phone, chat and WhatsApp in one platform with a shared inbox.
- The AI has to resolve conversations across channels and hand off to your team.
- European hosting and an EU language model are a requirement.
Pick Retell AI if…
- You want purely AI telephony and prefer to assemble the voice agent yourself.
- Telephony is your only channel and you do not need chat, WhatsApp or a shared inbox.
We deliberately do not link out to Retell AI here, you can find them yourself at retellai.com.
FAQ
Frequently asked questions about this comparison
What is the difference with Conveya's telephony?▾
Conveya has native AI telephony that answers and places calls itself, plus chat and WhatsApp in the same platform. Retell is geared to building standalone voice agents.
When do I pick a voice builder?▾
If telephony is your only channel and you want to assemble a voice agent yourself, a focused builder like Retell is logical.
Ready to try Conveya yourself?
Start your €1 Sprint and see within a day how your customer contact runs.