Comparison · last checked 28 May 2026
Conveya vs Tidio: AI agent vs chatbot builder for online stores
A comparison of Conveya and Tidio for e-commerce: AI capability, Shopify integration, pricing and when each one fits.
Tidio is a popular chatbot builder for online stores with a strong Shopify integration and a low barrier to entry. Conveya is an AI-agent platform aimed at the same Shopify audience but with a different premise: a real agent that can take actions, not a no-code flow builder. Here is when each one fits.
Feature-level comparison
On the main points that make the difference for most teams.
| Feature | Conveya | Tidio |
|---|---|---|
| Product type | AI agent platform | Chatbot builder + live chat |
| Pricing model | Per message | Per active conversation / per operator |
| Starter pricing | €49/mo | Free tier; paid from $29/mo |
| EU hosting with EU LLM | ||
| Native Shopify integration | yes (strong) | |
| Live chat with operators | yes (core feature) | |
| AI with tool use on your data Tidio Lyro is strong on FAQ, more limited on real tool calls | ||
| Visual flow builder | ||
| WhatsApp Business | ||
| Knowledge base | ||
| Setup time | ~30 min | ~1h (drag-and-drop flows) |
Pick Conveya if…
- You want the AI to take REAL actions, look up orders, assess refunds, check stock, not just give FAQ answers.
- You work with a varied data source (not just Shopify but also HubSpot, Notion, Sendcloud).
- EU hosting is a requirement.
- You have no time or appetite to build visual flows and want the agent to figure it out itself.
Pick Tidio if…
- You want to build a visual chatbot where you control every step yourself, Tidio is strong here.
- You have live operators who want to chat with customers manually as a core feature (not as a fallback).
- You have a simple Shopify store with little variation in questions, Tidio's price/performance is hard to beat then.
We deliberately do not link out to Tidio here, you can find them yourself at tidio.com.
FAQ
Frequently asked questions about this comparison
Is Conveya overkill for a Shopify store with €500K in revenue?▾
Possibly, if you mostly have general FAQ questions and few order-specific ones, Tidio gives good value for money. From around 5,000 conversations/month, or as soon as you need integrations beyond Shopify, Conveya scales better.
Which one suits non-Shopify online stores?▾
Both. Alongside Shopify, Conveya also has WooCommerce, Lightspeed, Picqer and Sendcloud natively. Tidio works with more platforms via embed snippets.
Ready to try Conveya yourself?
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