Comparison · last checked 6 July 2026
Conveya vs Trengo: an AI agent or a shared team inbox?
A fair comparison of Conveya and Trengo on approach, channels, AI, EU hosting and setup. Both Dutch, different focus.
Trengo is a Dutch platform built around a shared team inbox: email, live chat, WhatsApp and social in one place, where your team handles conversations together. It has AI features, but the core is the human team inbox. Conveya flips that around: the AI agent handles conversations itself, across chat, email, WhatsApp and phone, and hands off to your team when that works better. Here is where the difference sits.
Feature-level comparison
On the main points that make the difference for most teams.
| Feature | Conveya | Trengo |
|---|---|---|
| Core of the product | AI agent that resolves itself | Shared team inbox |
| Pricing model Trengo charges per user; Conveya scales with volume, not team size | Per conversation | Per seat |
| Starting price | €49/mo | Not public enough to claim |
| EU hosting + EU language model Trengo is EU-hosted; which model the AI uses is less explicit | ||
| Native AI telephony Conveya answers and places calls itself; Trengo is chat/inbox-first | ||
| WhatsApp Business | ||
| Social and email channels Trengo covers social and email more broadly; Conveya focuses on chat, email, WhatsApp and phone | ||
| Time to live | ~1 afternoon | Days (team setup) |
| Dutch-native + Dutch support |
Pick Conveya if…
- You want the AI to resolve the conversation itself, not just your team handling it together.
- Telephony has to be in the same platform, as an AI receptionist that answers itself.
- You would rather pay per conversation than per team member, especially at high volume with a small team.
Pick Trengo if…
- You mainly want a mature shared team inbox where people do the conversations, with AI as a helper.
- You have many social and email channels that all need to land in one inbox.
We deliberately do not link out to Trengo here, you can find them yourself at trengo.com.
FAQ
Frequently asked questions about this comparison
Are Conveya and Trengo both Dutch?▾
Yes, both are Dutch and hosted in Europe. The difference is the approach: Trengo is a team inbox with people at the centre, Conveya is an AI agent that resolves itself and hands off when needed.
Does Conveya do telephony that Trengo does not?▾
Conveya has native AI telephony: the agent answers, handles questions and can place outbound calls. Trengo focuses on chat, WhatsApp, social and email in a shared inbox.
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