1. Agreement

These terms ("Terms") form a binding agreement between you (the customer) and Conveya, registered in the Netherlands under Chamber of Commerce number 58435697, VAT number NL002403314B83 ("Conveya", "we", "us"). They govern your use of the Conveya platform at conveya.app and related services (the "Service").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.

If you accept these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation. "You" then refers to that organisation.

2. Account and registration

• You must be at least 18 years old to create an account.
• You must provide accurate and complete information and keep it up to date.
• You're responsible for all activity under your account, including actions taken by team members you invite.
• You must keep your login credentials confidential and notify us without delay at [email protected] if you suspect unauthorised access.
• We may suspend or terminate accounts that violate these Terms, applicable law, or pose a security risk.

3. The Service

Conveya provides a platform that lets you build, deploy, and operate AI-powered conversational agents across channels such as website widgets, WhatsApp, email, and REST APIs. The exact features available depend on your subscription plan, which is described on our pricing page.

We continuously improve the Service. We may add, modify, or remove features. For material adverse changes we give at least 30 days' notice by email.

4. Subscriptions, onboarding sprint, and payment

• Paid-only platform: Conveya does not offer a free tier. Every workspace is either inside a €1 onboarding sprint or on a paid tier (Starter, Growth, or Scale).
• Paid plans: billed monthly or annually in advance, in EUR, through Stripe. Prices on our pricing page exclude VAT unless stated otherwise.
• €1 Onboarding Sprint: every new workspace starts with a one-off 30-day sprint for €1. A valid credit card is required at signup; after the sprint your chosen tier is charged automatically. Cancel inside the sprint window at no further cost.
• Renewal: paid subscriptions auto-renew at the end of each billing period for the same term unless cancelled before renewal.
• Upgrades take effect immediately, with a pro-rata charge for the remainder of the billing period. Downgrades take effect at the end of the current billing period.
• Failed payment: if a payment fails we'll retry and notify you. After 14 days of non-payment we may suspend access; after 30 days we may terminate the account.
• Refunds: we generally don't offer refunds, except where required by applicable consumer law (e.g. the 14-day right of withdrawal for consumers under EU law, if and to the extent applicable).
• Taxes: you're responsible for any applicable taxes, except those based on our net income.

5. Your content and data

You retain all rights to the content you upload and the data you route through the Service, including datasources, agent configurations, and end-user conversations (collectively "Customer Data").

You grant us a limited licence to host, process, transmit, display, and back up Customer Data strictly as needed to provide the Service and as described in our Privacy Policy. We do not use Customer Data to train AI models, ours or third parties'.

You are solely responsible for Customer Data, including its lawfulness, accuracy, and the rights to use it. You confirm that you have all necessary permissions and legal bases (e.g. under the GDPR) to process personal data through the Service.

6. Data processing agreement

To the extent that we process personal data on your behalf, we act as a processor under article 28 GDPR. Our Data Processing Agreement (DPA) forms an integral part of these Terms; a copy is available on request via [email protected]. The DPA describes sub-processors, security measures, audit rights, and our obligations in case of a personal data breach.

7. Our intellectual property

The Service, including the software, design, documentation, and the "Conveya" brand, is owned by us or our licensors and is protected by intellectual property laws. We grant you a non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes for the duration of your subscription.

You may not:

• Copy, modify, reverse-engineer, decompile, or create derivative works of the Service, except to the extent mandatory law overrides this restriction.
• Resell, sublicence, or otherwise provide the Service to third parties without our written consent.
• Remove or alter trademarks, copyright notices, or other proprietary markings.
• Use the Service to develop a competing product.

8. Acceptable use

You agree not to use the Service to:

• Send unsolicited messages (spam), conduct prohibited marketing, or impersonate other people or organisations.
• Upload, transmit, or process illegal content, including content that infringes third-party rights or violates applicable law.
• Deploy AI agents that deceive end-users about their automated nature where disclosure is legally required (e.g. under the EU AI Act transparency obligations for chatbots).
• Circumvent usage limits or security measures, or attempt unauthorised access to the Service or other customers' data.
• Use the Service for activities that could harm minors, incite violence, or facilitate fraud.
• Violate the acceptable-use policies of our sub-processors (e.g. WhatsApp Business Policy, OpenAI Usage Policies, Stripe Restricted Business List).

We may suspend or terminate accounts that violate this section without refund. Serious or repeated violations may be reported to law enforcement.

9. Service availability

We aim for high availability but do not guarantee uninterrupted service on the Free and Start plans. A 99.9% uptime target applies to the Scale plan, measured monthly excluding planned maintenance and force-majeure events, as further described in the service level terms for that plan.

Planned maintenance is announced at least 48 hours in advance where possible, via email and our status page.

10. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

AI responses are generated probabilistically and may contain inaccuracies. You are responsible for reviewing agent behaviour and for any downstream use of AI outputs. The Service is not intended for decisions with legal, medical, or life-critical consequences without human review.

11. Limitation of liability

To the maximum extent permitted by law, our aggregate liability under or in connection with these Terms is limited to the amount you paid us for the Service in the 12 months preceding the event giving rise to the liability. We are not liable for indirect, consequential, incidental, or punitive damages, including loss of profit, revenue, data, or goodwill.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable mandatory law, including liability for intent or gross negligence, for death or personal injury, or under the Dutch Product Liability Act.

12. Indemnification

You will indemnify us against third-party claims arising out of your breach of these Terms, your Customer Data, or your use of the Service in violation of applicable law.

13. Term and termination

• These Terms apply as long as you have an account or active subscription.
• You may terminate your subscription at any time from your billing settings or by written notice. Termination takes effect at the end of the then-current billing period.
• We may terminate these Terms for material breach (including non-payment) if you fail to cure the breach within 14 days of written notice.
• On termination we stop processing new Customer Data. You have 30 days to export your data; after that we delete it, subject to our legal retention obligations.
• Sections that by their nature should survive termination (e.g. IP, liability, governing law) do so.

14. Changes to these Terms

We may update these Terms from time to time. For material changes we'll notify you by email and via a notice in the product at least 30 days before they take effect. If you don't accept the changes, your sole remedy is to terminate your subscription before the changes take effect. Continued use of the Service after the effective date constitutes acceptance.

15. Force majeure

Neither party is liable for failures caused by events beyond its reasonable control, including failures of the internet, telecommunications, infrastructure providers, government actions, pandemics, natural disasters, or major security incidents at third parties.

16. Assignment

You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, provided the assignee agrees to be bound by these Terms.

17. Governing law and jurisdiction

These Terms are governed by Dutch law. The UN Convention on Contracts for the International Sale of Goods does not apply. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the competent court in Amsterdam, the Netherlands, subject to any mandatory consumer-protection rules that give a consumer the right to bring proceedings in their country of residence.

18. Contact

• General: [email protected]
• Billing: [email protected]
• Privacy: [email protected]
• Security: [email protected]

These Terms were last updated on 20 April 2026.