Worked scenarios

How Conveya works in practice

Three worked scenarios, from web shop to SaaS, that show step by step what the agent picks up and what it delivers. Names and figures are illustrative.

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Featured scenario
Bloom Store

E-commerce · Home & Living · NL

How Bloom Store automated 87% of its support tickets, without a single complaint about the AI.

Web shopCustomer service
Automation rate
87%+62pp
Response time
1.4s-98%
CSAT
4.8+0.6
Hours saved
28h/w
“We expected AI support to feel cold. The opposite happened: our CSAT went up, because people get answers faster.”
Laura Mertens · Head of Customer Experience, Bloom Store
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More scenarios

Find a pattern that looks like yours

From web shop to SaaS: each scenario shows a different mix of channels, integrations and results.

GoNow Travel

Travel · OTA

WhatsApp as the main channel and the AI does 70% of the work.

WhatsApp response
< 30s
Automation rate
72%
WhatsAppCustomer service
See the scenario
LoomSaaS

B2B SaaS · Project management

From 2 support people to 12,000 happy users, without growing the team.

Support automation
91%
Demo requests
2.1x
SaaS supportCustomer serviceLead generation
See the scenario

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    Worked scenarios | Conveya