Integration
Re:amaze × Conveya
Webshop helpdesk, now with AI in front
- Look up contacts by email or name
- Fetch a customer's recent conversations
- Handoff: new conversation in the chosen channel
In practice
What Conveya does with Re:amaze
Re:amaze as the helpdesk backend. The AI handles first line and opens a conversation in the right Re:amaze channel the moment a human should take over, with full context. Basic auth with login email and API token.
- Look up contacts by email or name
- Fetch a customer's recent conversations
- Handoff: new conversation in the chosen channel
- Customer context attached on escalation
Setup
Live in minutes, no dev team required
5-minute setup
OAuth, API key or point-and-click. No dev team needed for a standard setup.
Enterprise-grade security
OAuth scopes, audit logs and IP whitelisting by default. DPA on request.
Realtime sync
Webhooks both ways, always current data, no waiting.
Transparent
Concrete answers, no surprises
Questions your agent answers with Re:amaze
- “Has this customer contacted us before?”
- “Forward this conversation to the support channel in Re:amaze.”
- “Which open conversations does customer X have?”
What data Conveya reads from Re:amaze
Full transparency. Nothing more, nothing less.
- Contacts: name, email, friendly_name, notes
- Conversations: subject, status, channel, messages
- No access to settings, billing or staff accounts
FAQ
Frequently asked questions about Re:amaze
Your brand subdomain (mycompany.reamaze.io), your login email, an API token from Settings, APIs and Apps, and the slug of the channel where forwarded conversations should land.
Not necessarily. You can put Conveya as the AI layer in front of Re:amaze: the first-line questions are handled automatically, the rest lands as a conversation in Re:amaze where your team keeps working.
Discover more
Other Helpdesk integrations
Connect Re:amaze to your agent
Start free today or book a demo. Setup takes minutes, no dev team needed for a standard setup.