Integration
Returnista × Conveya
Returnista return status, right in the conversation
- Look up a return by order or return id
- Track the status of the return shipment
- See the chosen return reason and resolution
In practice
What Conveya does with Returnista
Returnista integration for returns with a tight customer flow. Your agent pulls the status of a return and keeps the customer proactively informed.
- Look up a return by order or return id
- Track the status of the return shipment
- See the chosen return reason and resolution
- Bearer API-token authentication
Setup
Live in minutes, no dev team required
5-minute setup
OAuth, API key or point-and-click. No dev team needed for the happy path.
Enterprise-grade security
OAuth scopes, audit logs and IP whitelisting by default. DPA on request.
Realtime sync
Webhooks both ways, no stale data, no polling loops.
Transparent
Concrete answers, no surprises
Questions your agent answers with Returnista
- “Has my return arrived yet?”
- “What is the status of my return shipment?”
- “Will I get an exchange or a refund?”
- “How long does processing my return take?”
What data Conveya reads from Returnista
Full transparency. Nothing more, nothing less.
- Returns: status, items, reason, registration date
- Progress: registered, in transit, received, resolved
- Chosen resolution: refund or exchange
- No access to your Returnista settings or contract data
FAQ
Frequently asked questions about Returnista
Through the Returnista API with a Bearer token you create in your Returnista environment. Read-only is enough for return status.
Both platforms handle returns. Pick the integration that matches the platform you use; the agent works with either the same way.
The agent informs and guides the customer based on the live status. Approving or finalising a return stays with your return platform or a human, unless you allow more.
Connect Returnista to your agent
Start free today or book a demo. Setup takes minutes, no dev team needed for the happy path.