Integration
Returnless × Conveya
Look up returns and guide customers through the process
- Look up a return by order or email
- Report return status
- See the reason and chosen return option
In practice
What Conveya does with Returnless
Returnless integration for smart returns. Your agent sees the status of a return request and helps customers with the next step, without the back-and-forth email.
- Look up a return by order or email
- Report return status
- See the reason and chosen return option
- API-key authentication
Setup
Live in minutes, no dev team required
5-minute setup
OAuth, API key or point-and-click. No dev team needed for the happy path.
Enterprise-grade security
OAuth scopes, audit logs and IP whitelisting by default. DPA on request.
Realtime sync
Webhooks both ways, no stale data, no polling loops.
Transparent
Concrete answers, no surprises
Questions your agent answers with Returnless
- “What is the status of my return?”
- “Did you receive my return request?”
- “Will I get a refund or an exchange?”
- “Where do I send my return?”
What data Conveya reads from Returnless
Full transparency. Nothing more, nothing less.
- Returns: status, registered items, reason
- Chosen resolution: refund, exchange or credit
- Shipping-label status of the return shipment
- No access to your Returnless settings or billing
FAQ
Frequently asked questions about Returnless
Through the Returnless API with an API key from your Returnless account. Read-only is enough to query return status.
By default Conveya reads return status. Creating or approving a return stays deliberately with Returnless or a human, unless you explicitly enable it.
Yes. Conveya combines order data from your webshop with the return status from Returnless, so the customer gets a complete answer in one conversation.
Connect Returnless to your agent
Start free today or book a demo. Setup takes minutes, no dev team needed for the happy path.