Integration
Slack × Conveya
Team handoffs without losing context
- Incoming Webhook plus interactive buttons
- Channel-based routing per team
- Slash commands for quick actions
In practice
What Conveya does with Slack
Get alerts in Slack channels or DMs on escalations. Reply straight from Slack: the conversation syncs back to Conveya.
- Incoming Webhook plus interactive buttons
- Channel-based routing per team
- Slash commands for quick actions
- Reply-from-Slack sync
Setup
Live in minutes, no dev team required
5-minute setup
OAuth, API key or point-and-click. No dev team needed for the happy path.
Enterprise-grade security
OAuth scopes, audit logs and IP whitelisting by default. DPA on request.
Realtime sync
Webhooks both ways, no stale data, no polling loops.
Transparent
Concrete answers, no surprises
Questions your agent answers with Slack
- “Send this to #support and wait for a reply from a team member.”
- “Notify #incidents if this customer reports the API is down.”
- “Post a daily digest of open tickets in #ops.”
- “Ping Daan in a DM that his meeting has moved.”
What data Conveya reads from Slack
Full transparency. Nothing more, nothing less.
- Sent messages: only the ones Conveya posts itself in allowed channels
- Channel IDs and names where the Conveya app is added
- Replies in threads attached specifically to a Conveya message
- No access to DMs, no access to other channels, no history
FAQ
Frequently asked questions about Slack
chat:write (post messages), channels:join (get added to channels where you let it reply), users:read (to resolve @-mentions). No channels:history, no im:history.
Yes. The integration uses standard Slack API endpoints available on every plan. Slack rate limits are lower on the Free plan, for high-volume teams a paid plan is worth it.
Yes. When Conveya pushes a conversation to Slack, you can reply right in the thread. Your reply is synced back to the original channel (chat widget, WhatsApp, email).
Yes, you route per agent or per conversation category to a specific channel. A typical setup: #cs-orders, #cs-refunds, #sales-leads.
Connect Slack to your agent
Start free today or book a demo. Setup takes minutes, no dev team needed for the happy path.