Integration
WhatsApp Business × Conveya
AI conversations on the channel people actually use
- Meta Cloud API (official connection)
- Template messages and interactive buttons
- Media (images, documents, voice notes)
In practice
What Conveya does with WhatsApp Business
Meta Cloud API integrated: templates, media, quick replies and full handoff to human agents. Native, no aggregator.
- Meta Cloud API (official connection)
- Template messages and interactive buttons
- Media (images, documents, voice notes)
- Multi-number support for teams
Setup
Live in minutes, no dev team required
5-minute setup
OAuth, API key or point-and-click. No dev team needed for the happy path.
Enterprise-grade security
OAuth scopes, audit logs and IP whitelisting by default. DPA on request.
Realtime sync
Webhooks both ways, no stale data, no polling loops.
Transparent
Concrete answers, no surprises
Questions your agent answers with WhatsApp Business
- “Answer WhatsApp questions about order status 24/7.”
- “Send a template message to this customer with the tracking link.”
- “Escalate this conversation to a human agent in the #support channel.”
- “Which messages are open in WhatsApp today?”
What data Conveya reads from WhatsApp Business
Full transparency. Nothing more, nothing less.
- Incoming messages: text, media, location, contact cards
- Sender phone number (E.164 format)
- Name as set in the WhatsApp profile (if visible)
- Status of outgoing messages (sent / delivered / read)
- No contact list, no other chats, no profile picture
FAQ
Frequently asked questions about WhatsApp Business
Yes. Conveya uses the official Meta Cloud API, so you need a verified Business Account and at least one phone number. We help with the WABA setup during onboarding.
Meta charges per conversation (1,000 service conversations per month are free, after that roughly €0.05-0.10 per conversation depending on the country). Conveya adds no extra channel fees, only your standard message quota.
Yes, through approved message templates. Templates have to be approved by Meta once. Conveya provides standard NL/EN templates for order updates and reminders.
Only the WhatsApp Business API (through the Meta Cloud API). The WhatsApp Business app is for manual use and has no external API.
Discover more
Other Messaging integrations
Connect WhatsApp Business to your agent
Start free today or book a demo. Setup takes minutes, no dev team needed for the happy path.