Integration
Twilio × Conveya
SMS plus voice through Twilio
- SMS in 180+ countries
- Outbound notifications from conversations
- Your own Twilio number (from)
In practice
What Conveya does with Twilio
Twilio Messaging connection for markets with low chat adoption or sectors with SMS obligations. Account SID plus auth token.
- SMS in 180+ countries
- Outbound notifications from conversations
- Your own Twilio number (from)
- Delivery-status sync
Setup
Live in minutes, no dev team required
5-minute setup
OAuth, API key or point-and-click. No dev team needed for the happy path.
Enterprise-grade security
OAuth scopes, audit logs and IP whitelisting by default. DPA on request.
Realtime sync
Webhooks both ways, no stale data, no polling loops.
Transparent
Concrete answers, no surprises
Questions your agent answers with Twilio
- “Confirm the appointment with the customer by SMS.”
- “Send a reminder to this patient about their consult tomorrow.”
- “Which SMS messages failed today?”
- “Reset customer Y's 2FA code request by SMS.”
What data Conveya reads from Twilio
Full transparency. Nothing more, nothing less.
- Incoming SMS: text, sender number, date
- Delivery status: queued, sent, delivered, failed
- Your own Twilio numbers and their configuration
- No access to your Twilio billing or other accounts
FAQ
Frequently asked questions about Twilio
Twilio charges per SMS (roughly €0.05-0.10 per outbound SMS in NL). Inbound SMS to Twilio numbers is cheaper or free depending on region. Conveya charges no extra fee for the channel.
Yes. You use your own Twilio Phone Numbers (long codes, short codes or toll-free) as sender. Conveya respects their region and rules.
Twilio = SMS (narrow channel, higher cost per message, no rich media). WhatsApp = chat (richer, cheaper at volume, requires a Business Account). Many customers use both side by side for different segments.
Connect Twilio to your agent
Start free today or book a demo. Setup takes minutes, no dev team needed for the happy path.